DTSC provides automated, continuous, 24×7 availability and performance monitoring of the client’s environment. We monitor IT components and transactions for specific events, threshold violations and errors/ faults, based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. Our Notification includes an escalation and tracking process as determined by the client.
DTSC collects and stores data as per client agreement of historical information to facilitate trend analysis and IT planning. Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.